Your customers book online
Ten to eleven at night, and a member wants a court tomorrow evening. Who tells her if one's free? Here is a demonstration club whose members book for themselves on the club's own page, from their phone, and whose desk sees the booking the moment it is made.
Ten to eleven at night. A member wants a court tomorrow evening. Who's going to tell her if one's free?
At most clubs, she rings and gets the answerphone, or messages somebody who checks the diary in the morning. By then the court's gone, or she's booked somewhere else.
This is online booking at a demonstration three-site leisure business on Parsware. Every picture is the real application, with demonstration data. The pictures of the phone are the club's booking page at a phone's width.
The club's own booking page
Your customers book for themselves, on your own page, from their phone, at any hour.
Wendy plays tennis with the club. The first time, she makes an account with her name and email address and a password.
She's sent a link, to prove the address is hers.
She opens it, and her account is ready.
The club already knows her
She signs in. The club already has Wendy on its books, so the page finds her by her email address and shows her own membership: Tennis — adult, annual, active until the end of next August. Nobody at the desk had to link anything.
Booking a court
Book a court, then Court 1 at Riverside, then tomorrow, then Show free times.
She picks six o'clock. Her membership includes four courts a month, and she has used two, so this one is included in her membership. She doesn't pay a penny for it. A customer without a membership is told the price instead, worked out by the same rules the desk uses, and pays at the desk.
Book it. It's at the top of her bookings, confirmed, with its number. What's coming up is listed first, soonest at the top. If she can't make it, she can cancel it here, and the club's own cancellation rules decide any refund.
At the desk, it's already there
Nobody at the desk typed a thing. On the Resource sheet for tomorrow, Court 1 is taken at six, under the same number Wendy has on her phone. Nobody else can book it now.
Look that number up in Bookings, and it's Wendy's.
And it says why it costs nothing: a peak evening court is £12, and it's one of the four courts a month her membership includes, so £12 comes off.
What changes for you
Your members don't wait for the office to open. They see what's free, book it, and know straight away whether it's included or what it costs. The desk doesn't take the call or type the booking: it's on the sheet the moment it's made, priced by your own rules, and the court can't be booked twice.
Tell us how your business runs, and we'll show it to you running. Get in touch.