Who's a member, and what do they get?
Four courts a month, or was it five? Is he still paid up? At most clubs the answers live in somebody's head. Here is a demonstration club where every membership says what it gives, every member says where they stand, and a suspended member is refused at the desk with the reason.
Four courts a month. Or was it five? Who is a member here, and what do they actually get?
In most clubs the answer is in somebody's head. A spreadsheet of names, a card in a wallet, and a message asking whether he's still paid up. The desk guesses, and sometimes it guesses wrong in the member's favour, and sometimes in front of them.
This is how the same questions are answered at a demonstration three-site leisure business on Parsware. Every picture is the real application, with demonstration data.
What you sell
Membership types is the list of what you sell: five kinds of membership, each with its price, how often it is paid and how long it lasts.
What each one gives
Open a membership type and its Entitlements say what it gives. A tennis member gets four courts a month and twenty percent off coaching. Premium is unlimited: the gym, the pool and yoga.
Those entitlements aren't notes for the desk to read. The booking engine reads them: a member's court booking is priced from them, and their allowance is counted.
Every member, and where they stand
The members list opens on the active members. Switch it to All members and everybody is there with where they stand: active, a prospect who hasn't joined yet, a cancelled member, and one suspended.
Counted for her, not by hand
Amira holds a tennis membership, paid monthly. Her member record shows her membership and its dates, and Entitlement usage shows how much of her allowance she has used: one of her four courts this month. Nobody counts them; each confirmed booking does.
Suspended, and why
Dev is suspended. His member record says so at the top, and says why: his payment is overdue. The desk can change both, because suspending a member, or bringing them back, is the desk's decision.
So when he asks for a swimming lane, the receptionist doesn't have to remember who is paid up. The booking is refused when it is confirmed, with the reason:
What changes for you
What each membership includes is written down once, where the booking engine uses it. Every member's standing is on their record with its reason. And the desk is never asked to keep any of it in its head.
Tell us how your business runs, and we'll show it to you running. Get in touch.